业务分析技术--5 个为什么

When the business you work for or your project hits a problem, you want to know what’s gone wrong. But it’s easy to get distracted by surface issues, like why the light bulb got broken leaving you all sitting in the dark. Instead, you need to find the root cause of the problem, such as why no one ordered any spare light bulbs.

There’s a simple tool you can use to get to the root cause and fix a problem, so that it doesn’t happen again. It’s called the 5 Whys, and it’ll help you work out why your project isn’t on track or hasn’t delivered the right outcome. This course will walk you through a 5-Whys analysis.

By the end of this course, you’ll be able to:

• Explain the 5-Whys analysis technique
• Identify when to use a 5-Whys analysis
• Use a 7-step process to carry out the 5-Whys technique

Why take this course?

When you’re working on a project, it’s important to truly understand why problems come up, so they can be dealt with effectively. This course is ideal for project managers, business leaders, and business analysts. You’ll find out what a 5-Whys analysis is, when to use it, and how to carry one out using a 7-step process.

10 mins | SCORM | Cheat Sheet